Six key ingredients to developing individuals and  
organizations to produce world-class results

1.  Train in short bursts. If you're teaching skills, training sessions should not take over an hour - too many ideas with too little time to assimilate them.

2. Practice and practice. The transition from theory to practical application requires participants to the skill immediately. The more “real” the practice the better the training will stick.

3. Space the learning and pace the learning. Participants need time to practice the material on the job. Spaced training allows participants time to test the material in actual settings, and hone them until they have achieved mastery.

4. Aggressively follow-up. After participants have been given time to practice, each one must be held accountable for application. Did they practice? What happened? What worked? What corrections must be made? Without meaningful accountability and mid-course corrections, many training initiatives fall short of achieving desired behavioral changes and organizational impact.

5. Have leaders train. This particular suggestion often rankles, or at least worries, people. Can leaders (supervisors) actually make training fly? Research has proven that when supervisors are put in a teaching role group behavioral change dramatically improves. Give them the right tools with simple training on how to use the tools and business results will improve!  

6. Train in intact workgroups. Training yields the best results when intact teams can move through the training together.

By Jeff Harrison

| Home | | Profile | | Philosophy | | Articles | | Services | | Contact |


Copyright © by Hospitality IMPACT™ 1995 - 2004
webmaster@hospitalityIMPACT.com